Get Care at Your Pharmacy

The Office of Group Insurance and Blue Cross of Idaho are continuously looking for ways to remove barriers to care and make health care more convenient for members.

With that goal in mind for 2022, we are excited to share that starting January 1 the state of Idaho health plan launched a pilot project with Idaho-based Albertsons and Safeway pharmacists to provide coverage for the diagnoses of certain issues, as well as prescribing and filling of certain prescription drugs.

What’s covered?

  • Flu vaccine
  • Rapid flu test
  • Rapid strep test
  • Urinary tract infection (UTI) diagnosis
  • Cold sore diagnosis and treatment
  • Hormonal contraceptives, and
  • Statins

Several pharmacies currently offer similar services on a cash-pay basis, but this pilot project will make these services a covered benefit under the health plan at $0 copay for the PPO and Traditional members. High-deductible plan members have no cost sharing after you’ve met your deductible.

Keep in mind, coverage for this service is currently limited to Idaho-based Albertsons and Safeway pharmacists. Visit local.pharmacy.albertsons.com/ID to find an Idaho Albertsons or Safeway pharmacy near you.

Haven’t set up your Blue Cross of Idaho member portal account? Need to order more member ID cards? Need to see how much you’ve accumulated towards meeting your deductible? Have your Member ID card handy and visit members.bcidaho.com.

Talk to a Nurse First at No Cost

With an increased awareness of illness and wellness during the past 18 months, it can seem overwhelming to triage your own symptoms, determine if they need medical attention, and select the appropriate site of care.

The 24/7 Nurse Advice Line lets you talk with a registered nurse, at no cost to you, to help you make informed choices about your health or the health of any member of your household even if they are not covered under the plan. The Nurse Advice Line does is not a substitute for medical attention but is available to help you navigate your symptoms or concerns and options for addressing the situation.

You can also listen to a robust audio library of pre-recorded messages on a variety of healthcare topics.

Program the Nurse Advice Line into your phone so you always have it handy: 888-993-7120.

The Nurse Advice Line can also transfer you over to an MDLive provider if your issue is beyond their scope of service.

Haven’t set up your Blue Cross of Idaho member portal account? Have your Member ID card handy and visit members.bcidaho.com.

It’s not too late to get tobacco-free in 2021

Smoking Cessation - Thinking About Quitting

How are those New Year’s resolutions going? Did you start the year on a mission to quit smoking or using other tobacco products but somewhere along the way you got sidetracked?

Well now is a great time to revisit those resolutions because nicotine cessation aids are covered at 100% under the preventive provisions of the State’s health plan!

Nicotine cessation products can be used to help members quit tobacco use. These include over the counter quit aids like patches, gum and lozenges and tobacco cessation drugs that can be prescribed by a doctor. Details about this benefit can be found in each plan document posted on the Medical page.

Health Benefits of Quitting

Lowered risk of lung cancer and many other types of cancer.

Reduced risk for disease and early death. While the health benefits are greater for people who stop at earlier ages, there are benefits at any age. You are never too old to quit.

Reduced risk of heart disease, stroke and peripheral vascular disease (narrowing of the blood vessels in outside your heart).

Source: cdc.gov/tobacco/data_statistics/fact_sheets/cessation/quitting

Members enrolled in the State’s health plan can also access a 12-week tobacco cessation workshop in the WellConnected section of the Blue Cross of Idaho member portal, https://members.bcidaho.com. Or call the customer service number on the back of your member ID card for more information about programs and quit aids.

Haven’t set up your Blue Cross of Idaho member portal account? Have your Member ID card handy and visit members.bcidaho.com.

No Better Time To Be Healthy

Chronic health conditions often happen for a number of reasons that are beyond our control. These conditions can put a strain on your overall well being, your family, and your finances. The State’s health plan has programs in place to help members manage and even improve their chronic conditions, navigate the healthcare system, and provide support to their loved ones.

You can learn about available resources on the Be Healthy page of the OGI website that include programs like:

  • Condition Support (formerly known as Disease Management) empowers members and caregivers, in collaboration with their physicians and care providers, to effectively manage disease and prevent complications through adherence to medication regimens, regular monitoring of applicable lab/vital signs, a healthy diet, exercise, and other lifestyle choices. The program offers support to members and dependents who are managing an acute or complex illness or are at risk for or have a chronic condition such as:

    Have a Heart

    • diabetes,
    • asthma,
    • chronic obstructive pulmonary disease (COPD),
    • coronary artery disease, or
    • heart failure.

  • Care Management (formerly known as Case Management) can help you better understand your conditions, teach you how to take an active role in your healthcare and help with navigating any obstacles you run into. Through this program, members work directly with a care manager who will create a personalized care plan. You get education materials and resource support.

ThumbsUp Icon Members can also take advantage of the Living Well with High Blood Pressure [PDF] self-guided workshop.


Computer Icon Want more information? Set up your Blue Cross of Idaho member portal account at members.bcidaho.com and explore all of the available resources and information available there.

Do you have a primary care provider (PCP)?

Having a regular doctor – also called primary care provider or PCP – not only helps you get healthy but stay healthy. A PCP helps you navigate all of your healthcare needs, from big to small. They will review your medical records and medications, discuss your personal medical history as well as your family members’, and conduct general exams. Follow-up visits can be centered on specific healthcare goals such as strategies to improve or manage wellness or to treat an illness. Need more extensive care than your PCP provides? A PCP can also help coordinate care with specialists as well.

Where and when to get care [PDF]

Here are a few ways to find in-network care:

  • Log in to the Blue Cross of Idaho member app and select Find Care.
  • Visit members.bcidaho.com and log in to your member account. Select Search Tools, then select Find a Provider. There, you can search and find a list of providers in your network.
  • Call Blue Cross at the number on the back of your member ID card for help locating a provider.

icon-_0013_blue-checkboxDownload the Blue Cross of Idaho Mobile App for Apple or Android devices and view member ID cards for you and your dependents.

Haven’t set up your Blue Cross of Idaho member portal account? Have your Member ID handy and visit members.bcidaho.com.

The phone numbers to reach Customer Service for your medical and dental coverages, vision and prescription drug benefits, and Employee Assistance Program (EAP) are as close as your wallet or purse. Printed on the back of every Blue Cross of Idaho member ID card are local and toll-free numbers to contact your carrier for inquiries about coverage, verify claim status, set up an appointment with a counselor and more.

ID Card ImageLost your Member ID card? You can view or request a new ID card by logging in to your Blue Cross of Idaho Member Account, https://members.bcidaho.com, and select “Need your ID card?” from the center section of the page.

The Office of Group Insurance and Blue Cross of Idaho have provided a variety of ways for you to access your information for those circumstances where you need it most.

You may also contact the Office of Group Insurance by phone, email or through the website with questions about the benefits administered by our office.

Understanding Your Life & Disability Insurance

Life can be unpredictable and it’s important to be prepared so that you know your loved ones are taken care of in the event something happens to you. These can be difficult conversations for some people, but you have resources and support to navigate the process.

All benefit eligible employees of an agency, university or college, or political subdivision who participates in the State’s health plan are provided Basic Life Insurance by their employing agency. In addition to the financial benefit available to you or your family in the event something happens to you, the Basic Life policy also includes access to Short-Term and Long-Term Disability. Employees then have the option to purchase additional Voluntary Term Life (VTL) coverage.

To help you better understand each benefit, we’ve created brief summary documents for each:

  • Basic Life Insurance provides a death benefit equal to 100% of your annual salary for the employee, a $10,000 spouse benefit and a $5,000 child benefit.
  • Short-Term Disability (STD) is used when an employee is temporarily disabled and can’t work for a short amount of time, this benefit is used to replace a portion of the employee’s income. Examples of qualifying conditions include recovery after surgery and mental health condition.
  • Long-Term Disability (LTD) generally begins after short-term disability benefits end. Examples of qualifying conditions include cancer and accidental injuries.
  • Voluntary Term Life (VTL) may be purchased at 1x, 2x, or 3x your annual salary worth of coverage (maximum of $500,000) as well as additional spouse and child coverages available. VTL premiums are paid entirely by the employee. If you enroll more than 31 days after your initial date of hire, you will be required to provide Proof of Good Health for yourself and any dependents you add to this coverage.

You should keep a copy of all life insurance paperwork in a safe place at home, with your accountant, or a trusted family member. Your HR office will also have a copy of your beneficiary designation forms in your personnel file.

As a participant in the state’s Basic Life policy, you have access to Will & Legal Document Services at no charge. You and your spouse can create, print and store essential legal documents – such as a will, living will, healthcare power of attorney, durable power of attorney, and medical treatment authorization for minors. Plus, you can access estate planning tools and a personal information organizer. Check out the Principal Discounts & Extras on the Be Healthy page of the OGI website.

Have you been Married? Divorced? Had children? If so, when was the last time you reviewed the beneficiaries on your Basic and Voluntary Term Life policies? Keeping beneficiary designations up to date is an important part of a comprehensive estate plan. Set an annual date on your calendar to review your estate details!

Virtual Care 24/7 With MDLive


Did you know you have access to a medical provider 24 hours a day, 7 days a week?

Did you know there are currently no copays or coinsurance for these visits?

MDLive provides quick and convenient virtual medical and behavioral services. If you are enrolled in the State’s medical plan all MDLive copays and coinsurance have been waived this plan year regardless of the health plan you selected at enrollment.

Don’t have a medical need right now? Why not download the app on your Apple or Android device and activate your MDLive account so that when you do have a need to see a provider for one of the 50+ available routine services? It will be as easy as opening the app and connecting.

Get Started today – it’s quick and easy! Download the app, text ‘BCIDAHO’ to MDLIVE (635483), visit MDLIVE.com/bcidaho or call 888-920-2975.
MDLIVE Welcome [PDF]

MDLive is also ready to listen and support you and your family during challenging times. Their board-certified psychiatrists and licensed therapists can help you process the information as it develops, create strategies to manage your concerns, identify healthy activities, and put together a plan tailored to your unique situation and needs.

Now, more than ever, is a great time to focus on what you can control and your overall well-being. Schedule a private, confidential visit and keep both mentally and physically healthy with MDLive.


Thumtack Icon Questions? Contact the Office of Group Insurance in person, by telephone or email.



Mental Health – The Other Annual Checkup

Hopefully everyone knows that you should go to the doctor, dentist and optometrist every year for checkups, but what about a checkup for your mind?

Everyone deals with tough times, but even happy events like a new job, a marriage, or a new baby can add stress. That is when taking an hour for a session, or two, or three, with a counselor might help you navigate new or persistent challenges in your life and increase your overall well-being.

The State’s Group Insurance Program provides an Employee Assistance Program (EAP) to all benefit eligible employees and their dependents regardless of their enrollment in any other program. The provision for this benefit is detailed in each of the medical plan contracts posted on the Medical page of the OGI website.

There are several ways to access the GuidanceResources(R) information and programs.

Visit the Counseling page of the OGI website for program and contact information

Download the Guidance Resources mobile app

Livongo for Diabetes Management

We’re excited to roll out Livongo, a new medical benefit at no additional cost to you. Livongo combines advanced technology and one-on-one coaching to engage members and improve diabetes management. Livongo, a part of Teledoc Health, Inc., will provide this service to all eligible members on the State’s health plan starting July 1, 2021.

What is Livongo:

  • Livongo is a digital health platform that empowers people with chronic conditions to live better and healthier lives.
  • For participants, Livongo delivers actionable, personalized and timely feedback when and where you need it most to help change and improve behaviors.

Here’s what you get when you join:

  • Advanced technology. Get a new blood glucose meter and unlimited strips and lancets. Depending on your health goals, you could also receive a smart scale and/or blood pressure monitor. Track your progress and manage your health in the Livongo app.
  • Better health monitoring. Livongo’s connected devices automatically upload your readings right to your app. You’ll also get personalized tips to support you on your health journey.
  • Expert support when you need it. Expert health coaches are ready to help, on your terms. Get tips on managing your blood sugar, healthy eating, weight, blood pressure and more.

To enroll in Livongo for Diabetes, you must have a diagnosis of type 1 or type 2 diabetes.

Now Even More Reasons to Smile

Plan history has shown that at least 40% of state employees enrolled in the dental plan aren’t visiting a provider even once a year. Imagine the time and pain of costly dental and/or medical issues that could have been averted if those issues had been caught early on or prevented altogether.

In an effort to minimize any barriers to care for members, you can now smile a little brighter because as of July 1, 2021 all preventive dental services are covered at 100% for in-network PPO and Traditional dental providers. Preventive dental services include exams, cleanings, X-rays, and fluoride and sealant treatments for eligible dependents.

nurse iconDon’t have a regular dentist to get your cleanings every six months? Maximize your benefits by using the searchable provider feature on the Blue Cross of Idaho Member Portal to locate a PPO network dentist.

Do you know how often you should visit the dentist or how long you should brush your teeth? It’s easy to remember with the 2-2-2 rule! Brush and floss 2 times a day for 2 minutes and visit the dentist 2 times a year. This rule applies to kids and adults alike.

Most people know that good oral and dental hygiene can help prevent bad breath, tooth decay and gum disease – and can help you keep your teeth as you get older. But, a healthy mouth can also ward off medical disorders. An unhealthy mouth, especially if you have gum disease, may increase your risk of serious health problems such as heart attack, stroke, poorly controlled diabetes and preterm labor.

Computer Icon Haven’t set up your Blue Cross of Idaho member portal account? Have your Member ID handy and visit members.bcidaho.com.

Tooth Icon Have questions about other covered services? You can review the dental contract on the OGI website: https://ogi.idaho.gov/dental/ or call the customer service number on the back of your Blue Cross of Idaho member ID card.

Cavities are preventable. Model good oral health habits for your whole family.