Updates

Member Identity Protection Services

In today’s high-tech world, it’s critical to keep a vigilant watch on your personal and financial data. Blue Cross of Idaho, through it’s BlueCross BlueShield Association, is helping to assist members with that effort.

Blue Cross of Idaho has partnered with AllClear ID to offer enrolled members and their families identity protection services at NO COST to the member or the plan.

Members can log into the Blue Cross of Idaho member portal and click on the AllClear ID logo.AllClearID

card iconIt’s important to protect what’s most valuable to you, especially your health, family and home. This is an added layer of protection for your medical history, bank account and credit cards.

*Please carefully read all communications from AllClear ID.

 

Computer Icon Haven’t set up your Blue Cross of Idaho member portal account? Have your Member ID handy and visit members.bcidaho.com. In addition to finding the link to enroll in the AllClear ID protection services, the member portal also allows you to view plan information, explanation of benefits (EOB) documents, search for network providers and so much more.

Questions? Contact the Office of Group Insurance in person, by telephone or email.

OGI has a new office!

To provide better service to state employees, retirees and agencies, the Office of Group Insurance (OGI) has moved its offices to the Len B. Jordan Building at 650 W. State Street, Suite 145 in downtown Boise, ID. The office is located one block north of the Capitol Building.

GoogleMap

Visitor parking is available for up to three (3) hours at the University of Idaho Law Library building (Old Ada County Courthouse) at the corner of 5th Street and State Street. Please look for designated visitor parking areas.

Keep an eye on the OGI website, ogi.idaho.gov, for the latest information about benefits, plan details and available services.

Snowflake Icon For questions, you are welcome to contact the Office of Group Insurance by phone, email or in-person. Snowflake Icon

Do You Know Your EAP?

We all handle stress, anxiety, grief, surprises, home conflicts in different ways and an Employee Assistance Program or EAP can provide valuable tools to help any individual navigate those situations in a healthy and productive way.ComPysch logo

An EAP benefit is included in each of the State’s medical plans and designed to nurture a culture that supports an individual’s ability to care of themselves while balancing work, kids, parents, finances, etc. Benefit eligible employees and their dependents may each receive 1 to 5 visits per person per plan year with no copayment required.

here is how you can get started:

Computer Icon Watch the brief video tutorial on the Counseling page of the OGI website to learn more about how an EAP works.

Red Arrow Bookmark ComPsych’s GuidanceResources® in your favorite browser and create a login that is unique to you.

nurse icon Use the “Ask a Guidance Consultant” feature on the GuidanceResources® homepage to receive answers to non-emergency emotional health questions.

Phone Icon Call 877.427.2327 to speak with a counseling professional who can guide you to the appropriate services.

calculator icon View Discounts and Offers including EstateGuidance® – a self-guided online will and testament creation tool.

 

Keep an eye out for the new posters in your office and pick up an informational wallet card from your human resource office or request a card from the Office of Group Insurance.

By caring for ourselves, we can be at our best while we are at work and in other areas of our lives.

Blue Cross of Idaho contracts with ComPysch’s GuidanceResources® Worldwide to provide the EAP benefit.

Who you gonna call…about your benefits?

Did you know that if you participate in the State of Idaho Group Insurance Program phone numbers to reach Customer Service for your medical and dental coverages, vision and prescription drug benefits, and Employee Assistance Program (EAP) are as close as your wallet or purse?Back of Member ID Card

 

Printed on the back of every Blue Cross of Idaho member ID card are local and toll-free numbers to contact your carrier for inquiries about coverage, verify claim status, set up an appointment with a counselor and more.

 

ID Card ImageLost your Member ID card? You can view or request a new ID card by logging in to your Blue Cross of Idaho Member Account, https://members.bcidaho.com, and select “Need your ID card?” from the center section of the page.

icon-_0013_blue-checkboxMembers can also download the Blue Cross of Idaho Mobile App for Apple or Android devices and view member ID cards for you and your dependents.

The Office of Group Insurance and Blue Cross of Idaho have provided a variety of ways for you to access your information for those circumstances where you need it most.

You may also contact the Office of Group Insurance by phone, email or through the website with questions about the benefits administered by our office.

Life Events – Where do I start?

When life circumstances change they tend to all change at once. That’s why the Office of Group Going on LeaveInsurance (OGI) designed this website to help employees navigate the most commonly asked about events and questions related to medical, dental and life insurance coverages.

Having a BabyThe Life Events page is the best place to start if you aren’t sure where you need to go or what you need to do regarding your insurance benefits if you are: having a baby, planning for retirement, transferring jobs from one state agency to another, and MORE!

 

Don’t see a particular life event linked on our page? Contact the OGI team and we will gladly walk you through the process for applicable insurance coverages.

OGI’s goal is to ensure that employees have access to resources so that when life happens employees can make the best decisions for themselves and their families. Disability

The OGI website also has a link on the Life Events page for the HR offices to help agencies as they help employees.

Using your Vision Benefit

Each active employee medical plan includes a Vision Benefit. Blue Cross of Idaho contracts with Vision Service Plan (VSP) to administer this benefit.

Participants can choose a VSP network provider or non-network vision care provider; the benefit payable is identical, the difference is the method in which claims are submitted.

A VSP network provider should be able to submit the claim to VSP directly, where a non-network vision care provider may require payment in full from you at the time of service and then it’s up to you to self-submit your claim to VSP for reimbursement of the benefit amount.

Vision care providers may offer additional discounts to patients on products and services, but the benefit paid by the State’s plan under the Vision Benefit does not change.

For detailed information about your Vision Benefit, view the medical plan contracts or visit the VSP website where you can set up an account to submit your claim, www.vsp.com.

You are also welcome to contact the Office of Group Insurance with any questions.

FY2017 Plan Contracts are Posted

Plan documents for the current plan year, Fiscal Year 2017: July 1, 2016 – June 30, 2017, are now available online.

Notepad Icon Active Employee contracts are posted on the Medical and Dental pages respectively.

Notepad Icon State of Idaho Retiree contracts are posted on the Retiree Medical page.

Summaries of Benefits and Coverage (SBC) are also provided and linked for each plan type for Active Employees and Retirees. SBCs are made available by the carrier to help participants understand “What this Plan Covers & What it Costs” in summary.

For questions about any of the contracts posted, or for questions about any of the benefits and coverages provided by the Office of Group Insurance, please Contact Us at any time.

FSA Vendor Transition is Complete

The Flexible Spending Account (FSA) vendor transition to Navia Benefits Solutions is complete!!!

FY2016 FSA participants will receive an email from Navia confirming the plan details for “Effective Date: 7/1/2015”. The transition of funds WILL NOT interfere with any FY2017 accounts that have already been set up.

All claims for FY2016 must be submitted to Navia by the end of business on October 31, 2016.

  • Day Care FSA – The FY2016 grace period allows for expenses to be incurred through September 15, 2016, but all claims must be submitted by October 31 as unused Day Care FSA balances will be forfeited.
  • Health Care FSA – After the run-out period is complete, Health Care FSA balances, up to $500, will be rolled over to the current plan year and available for reimbursement of FY2017 qualifying medical expenses.

Navia is also processing outstanding claims that were submitted to SHDR during the transition. If a participant has any questions about the status of a claim, they can contact Navia directly at 1-800-669-3539 or customerservice@naviabenefits.com.

New Benefit Summary Document

Looking for a quick summary of the comprehensive benefits afforded to state employees? Check out the NEW Benefit Summary document – Benefits at a Glance – on the OGI website.

Benefits at a Glance is a great resource for new and existing employees to see “at a glance” the medical and dental insurance coverages as well as the life insurance, disability coverage and flexible spending accounts administered through the Office of Group Insurance.

Detailed benefits, plan coverage, eligibility, premiums and more can be found on the website under Benefits & Plans.