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Life can be stressful. An Employee Assistance Program, or EAP, provides confidential, short-term counseling services for benefit eligible employees and their dependents to help them handle concerns constructively, before they become major issues. If you have concerns about marriage, relationships or family problems; stress, anxiety and depression; grief and loss, job pressures or substance abuse, accessing your EAP benefits is only a phone call away.

The State of Idaho contracts with BPA Health to provide the EAP benefit.

Benefit eligible employees, their spouses, children and step-children up to age 26 may receive 5 visits per person, per issue, per plan year with no copayment required.

The benefits of counseling

BPA Health is available

There are two ways to access your benefit:

  1. Call 888-559-6556 or Text 208-336-4275 Talk or text with a member of the BPA Health Service Navigation Team who can get you connected to a provider, answer questions or connect you with other resources. (Monday – Thursday, 8:00 a.m. – 6:00 p.m., and Friday, 8:00 a.m. – 5:00 p.m. Crisis counselors are available 24/7.)
  2. Visit BPA Health online at and enter “State of Idaho” and “8885596556”.

This benefit also includes Critical Incident Response services:

Critical Incident Definition

  • An unusual event that occurs at work or with an employee that impacts multiple employees’ sense of safety and security and may overwhelm an individual’s coping skills.

Critical Incident Response (CIR) Goals

  • During a CIR, a licensed clinician, acting in a consultant role, will meet with affected staff individually or in a group setting.
  • Guide leadership on how to support employees and return to productivity as soon as possible.
  • Support employees. Normalize reactions. Review and encourage the use of effective coping strategies.

Resource Flyers and Information

Remember, your BPA Health benefits are strictly confidential. To view the BPA Health privacy notice, please go to


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